New Delhi 93197 33599 l Ahmedabad 73035 33599

What is NCDRC?
1. The NCDRC has been safe guarding the interests and rights of the consumers. Complaints, where the value of goods or services & compensation claimed, is beyond Rs. 1 crore are filed before the NCDRC.
2. It also hears appeals against orders of the State Commissions.
3. The National Consumer Disputes Redressal Commission (NCDRC),
a. quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act of 1986.
b. Its head office is in New Delhi.
c. The commission is headed by a sitting or retired judge of the Supreme Court of India.
d. Section 21 of Consumer Protection Act, 1986 posits that the National Consumer shall have jurisdiction: –
i. to entertain a complaint valued more than one crore and also have Appellate and Revisional jurisdiction from the orders of State Commissions or the District fora as the case may be.
e. Section 23 of Consumer Protection Act, 1986,
i. provides that any person aggrieved by an order of NCDRC,may prefer an Appeal against such order to Supreme Court of India within a period of 30 days.

The Consumer Protection Act, 1986
1. lays down the rights of the consumers
2. provides for promotion and protection of the rights of the consumers.
3. The Act mandates establishment of Consumer Protection Councils at the Centre as well as in each State and District, with a view to promoting consumer awareness.
a. The Central Council is headed by Minister In-charge of the Department of Consumer Affairs in the Central Government and the State Councils by the Minister In-charge of the Consumer Affairs in the State Governments.
4. It also provides for a 3-tier structure of the National and State Commissions and District Forums for speedy resolution of consumer disputes.
a. Each District Forum is headed by a person who is or has been or is eligible to be appointed as a District Judge and each State Commission is headed by a person who is or has been a Judge of High Court.